Placing an order?

How can I place an order?

I. Through our website

To buy goods from our online store, you only need to have an address in Bulgaria to which we can deliver the products you ordered. You have the opportunity to choose the type of delivery, as well as to use a discount on your purchase if you are a regular customer. Here's how to easily and conveniently order jewelry and natural stones without leaving your home or office:

Step 1: Browse the products in the store, select the desired product. When you have selected the product and the quantity you want, press the "add to cart" button.

Step 2: The "My Cart" page opens. On it you can see what goods you have selected so far, and what is the total amount of your purchase. You can continue to add products by pressing the left "Continue Shopping" button, or remove products that you have added to your basket but do not wish to order. When you are sure that the basket contains exactly the products you want to buy, you can proceed to the next step. This is where you should enter the promo code if you have one. Once done, press the “Order” button to proceed to the next step.

Step 3: Here you can choose whether to order "Without an account" or to register. Registration gives you the convenience of ordering quickly and easily without having to fill in your order details. We store your data and every time you place an order, we use the information entered. In addition, as a registered user of our site, you can be the first to receive the information about promotional shares, as well as receive the special discount codes when ordering frequently. After registering or choosing to order "Without an account", you proceed to the next step.

Step 4: Select the payment type

Step 5: Enter the address where you want us to deliver your order. Fill in all fields marked with * correctly

Step 6: A new window opens with your order confirmation. You will receive a code of your order on the e-mail you specified, with which you can track its progress at any time.

II. By phone: If you do not have the opportunity to look at the offered goods, our consultants will help you with the selection. They will give you complete and accurate information about the products you want.
Payment is made upon delivery. We create a customer profile for you for the specific order. Your main account is protected by your password.

III. By e-mail: You can send your order directly to our company e-mail, leaving a phone number and a contact address where we can contact you for the details

IV. Complaints: Purchased goods can be returned within 14 working days of receipt, if they have not been used, unprinted, with a damaged commercial appearance and under all other conditions under Article 55 of the Law on Consumer Protection. The costs of returning the goods are borne by the buyer.

Happy shopping.
The Vantony.com team