Terms of use

Terms of Use

GENERAL TERMS AND CONDITIONS FOR USE OF THE SITE WWW.VANTONY.COM

General terms and conditions of distance purchase and sale contracts within the meaning of the Consumer Protection Act between VANTONY, a limited liability company, registered in the Republic of Bulgaria, Sofia, UIC 130492537, with its registered office and registered office at 2 Kukush Street, Sofia, hereinafter referred to as the SUPPLIER, on the one hand,

and

on the other hand - the person who has agreed to these General Terms and Conditions, hereinafter referred to as the USER, in connection with the application and purchase of the goods offered through the online store www.vantony.com

Article 1. The Supplier provides the User with the opportunity, subject to and in compliance with these General Terms and Conditions, to purchase the goods offered in the online store www.vantony.com

Article 2. The Supplier publishes at www.vantony.com:

- a description of the main characteristics and an image of each product, according to the information specified by the manufacturer; - the selling price, including VAT, as well as a tariff for the value of postal, courier or transport costs not included in the price of the goods, related to their delivery; - information on the methods of payment, delivery and performance of the contract; - the right of the Consumer and the conditions and manner of exercising it to withdraw from the contract and the conditions under which the goods may be returned, except for cases under the Consumer Protection Act; - the period for which the offer and price made remain valid; - the minimum duration of the contract - in contracts for permanent or periodic supply of goods or services; - any other information that the Supplier is obliged under Bulgarian legislation to provide to the Consumer in a timely manner before the purchase of the goods by the Consumer.

Art.3. In order to obtain the right to make valid requests for the purchase of the goods offered at www.vantony.com, the User must complete the electronic registration form located at the Internet address – www.vantony.com. When completing the electronic registration form, the User is obliged to provide the required and correct data, as well as to update them within seven days of their change. The User guarantees that the data he provides during the registration process are correct, complete and accurate and, if the latter is changed, he will update them within seven days of their change in a timely manner. In the event that the User provides incorrect data or changes that have occurred within the period under the previous paragraph are not reflected, the Provider has the right to terminate the contract by immediately and without notice suspending the maintenance and access of the User to his profile. Before making the statement, the User can freely correct the information entered by him in the registration form.

By registering, the User voluntarily and freely provides his/her personal data and gives his/her explicit "online" consent to the processing and storage of the order placed by "VANTONI" Ltd., in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). "VANTONI" Ltd. collects the following personal data provided personally by the User as data subjects, namely: name, contact telephone number, e-mail address, payment and delivery address. The personal data provided by the User are used for the processing and delivery of his/her order(s). They are not provided to third parties. Only “VANTONY” Ltd., the User as the subject of personal data, state authorities within the framework and scope of their powers by law and the operator of a courier service for the purpose of delivery have access to them. According to the General Data Protection Regulation, the User has the right to access the personal data that the Provider processes at the specified e-mail address: http://vantony.com. The User has the right to request that his personal data be corrected, deleted (right “to be forgotten”), to have their processing restricted, has the right to data portability and to object to the processing of the collected data, for which he can send an e-mail to the address: info@vantony.com. In case the User considers that his personal data is being processed unlawfully, or his rights regarding the processing of his personal data have been violated, he may contact the supervisory authority for personal data protection in the Republic of Bulgaria: Personal Data Protection Commission, Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., Information and Contact Center - tel. 02/91-53-518, Reception - working hours 9:00 - 17:30, E-mail: kzld@cpdp.bg, Website: www.cpdp.bg.

Art.4. By the act of registration, the User expresses “online” consent to these General Terms and Conditions, by which he is considered bound by their clauses. From the moment of binding the User to the clauses of these General Terms and Conditions, the User has the opportunity to make valid requests for the purchase of the goods offered through www.vantony.com.

Art.5. The User gains access to the form for submitting requests for the purchase of the offered goods after entering a valid username and password in the appropriate places on the website and pressing the virtual button "LOGIN". Submitting and making a request is carried out by sequentially performing the following actions: determining the type and size of the goods and confirming the type and size of the goods by pressing the virtual button "Buy", indicated against the relevant goods, followed by determining the quantity of the goods and the method of payment and confirming the request by pressing the virtual button "Order", indicated immediately below the virtual buttons for the quantity of the goods and the method of payment and /j/. Upon making a request, the electronic store www.vantony.com notifies the User of the made request to the email address specified during registration. A representative of the store takes action to contact the User in order to specify the delivery time of the ordered goods. If an incomplete, incorrect or wrong address and/or telephone number is specified when submitting the order, the order is considered invalid and the Supplier is not obliged to fulfill it. The order becomes effective between the parties from the moment of confirmation of the validity of the order by the Representative of the online store www.vantony.com who made the contact and the User who submitted and completed the specific order, preceded by confirmation by the Representative of the online store of the availability of the ordered goods.

Art.6. All prices on the site are indicated in euros (EUR) and in Bulgarian leva (BGN), including value added tax (VAT). The dual indication of prices will apply until August 8, 2026. After this date, prices will be in euros (EUR) only, including value added tax (VAT). The indicated prices of the individual goods are for the respective number and do not include delivery costs. A user wishing to pay the price in foreign currency within the meaning of the Currency Act shall take action to agree with the Representative of the electronic store www.vantony.com on the calculation of the exact amount of the price of the requested goods in the respective foreign currency.

Art.7. The price under the previous article and the delivery costs may be paid in any of the following ways: cash on delivery, bank transfer or in another way agreed between the User and the Representative of the electronic store www.vantony.com, as the User undertakes to pay the selling price of the goods purchased by him, as well as the postal, courier or transport costs not included in this price, related to its delivery.

Art.8. The goods requested for purchase are delivered with appropriate packaging and transport according to their type to the address specified by the User. The delivery period is no more than 30 days, unless the Representative of the online store www.vantony.com and the User have agreed on another period.

Art.9. The goods are delivered to the delivery address of the User or to a third party - representative of the User, who accepts and confirms receipt of the same on behalf of the User. Upon delivery of the goods, the User or the third party - representative of the User signs the accompanying documents, which serve as confirmation of the delivery of the goods. In the event that the User is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from its obligation to deliver the requested goods. The User may confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, assuming all delivery costs. In this case, a new delivery period begins from the moment of confirmation under the previous sentence.

Art.10. The Supplier undertakes: to transfer to the User the actual power of the purchased goods after the Supplier or its representative receives the purchase price of the specific goods; to deliver the goods requested for purchase on time; to exercise due care in fulfilling its obligations.

Art.11. The Supplier has the right:

- to place electronic references to other Internet pages and resources for the sale of goods and the provision of services by third parties, including electronic references pointing to other websites and in the user profile;

- to send to the User newsletters, to the receipt of which the User has subscribed;

- to collect and use information about its users when they register, which may include name, surname, family name, address, profession, gender, age group, telephone, e-mail address for correspondence and any other information provided during registration and any other information that is entered or provided during appearing, receiving or using the services provided by the provider, participating in promotions, raffles and competitions, filling out questionnaires, questionnaires, forms and others, as the Provider will use the same in compliance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

Art.12. The Provider:

- takes care that the information in the store is always kept correct and up-to-date, but does not guarantee the accuracy and completeness of the same;

- is not responsible for not providing access to the store, as well as for not processing or untimely processing of purchase requests, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network;

- does not guarantee that access to the store will be uninterrupted, timely, secure and free from errors, to the extent that this is beyond its capabilities, control and will;

- is not liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through it, to the extent that it does not have the objective possibility and obligation and does not control the Internet pages and resources made accessible through the electronic links placed in the online store and/or in the user profile;

- is not liable for the illegal nature of the content and materials located on these Internet pages and resources. It is not liable for damages suffered and lost profits resulting from the use, access or unreliability of these materials and content;

- does not have the obligation and objective possibility to control the way in which the User uses the store.

- This disclaimer is not intended to limit the Provider's liability in violation of the requirements set out in Bulgarian legislation, nor to exempt it from liability in areas for which this is not possible under the legislation.

Art.13. The User undertakes:

- to provide an accurate and valid telephone number, delivery address and e-mail address for correspondence;

- to pay the price of the goods requested by him;

- to pay the delivery costs, except in cases where the delivery costs remain at the expense of the Supplier;

- to receive the goods;

- to take all reasonable care and take the necessary measures to protect his password;

- not to disclose his password and the answer to the secret question to third parties and to immediately notify the Supplier in the event of unauthorized access to his user profile, as well as in the event of a likelihood of such;

- in view of the specifics of Internet protocols and the security of password data protection, to terminate the session in which he entered his user profile by pressing the virtual “logout” button;

- not to submit fictitious or invalid requests or other false information. The User is fully responsible for protecting his password, as well as for all actions performed by him or a third party using it.

Art.14. The User has the right to:

- online access to the Provider, subject to compliance with the terms and conditions for access, except in the event of circumstances beyond the Provider's control - cases of force majeure, random events, problems in the global Internet network;

- online access and correction of his personal data;

- to refuse to receive the goods requested by him for purchase in compliance with the legal requirements /Law on Obligations and Contracts, Consumer Protection Act/;

- to receive the amounts paid by him in full, in cases of undue payment;

Any user who orders goods from our online store as an individual and not for professional or commercial purposes has the right to cancel the purchase within 14 days. This period begins on the day on which the consumer or a person authorized by him (other than the supplier) has accepted the goods. When several products are purchased with one order, the period begins on the day of receipt of the last product.

The right of withdrawal can be exercised, provided that the goods have not been used, their packaging has not been damaged and they are returned in the condition in which they were received. This right does not apply to goods that are made to an individual order of the customer or are personalized according to his requirements.

If you decide to cancel the purchase, please send us an explicit notification of cancellation, as well as return the goods back to the address of “VANTONI” OOD – Republic of Bulgaria, Sofia, Ilinden district, ul. Kukush № 2, within 14 days of submitting the notification. It is necessary to attach the documents related to the purchase to the shipment – ​​for example, a receipt or invoice.

After receiving the notification, we will refund the amount you paid within 14 days, including standard delivery costs. The refund may be delayed until we receive your of the returned goods or proof that you have sent them back - whichever comes first. The costs of returning the goods are at your expense.

All products that we offer to consumers - individuals are subject to a standard legal guarantee of two years. If a manufacturing defect occurs within this period, you can file a complaint by contacting us on site at one of our retail outlets, at our management address or by email: info@vantony.com. When filing a complaint, please indicate the type of defect, the preferred way to resolve the problem. When filing a complaint, the consumer must also attach the documents on which the claim is based, namely:

receipt or invoice;

protocols, acts or other documents establishing the non-compliance of the goods with the agreed upon;

other documents establishing the claim by reason and amount.

When returning goods in connection with a complaint, the consumer should choose a usual, economical method of delivery (for example, standard postal or courier service).

It is possible that the consumer will initially bear the transport costs of returning the goods. If it is subsequently established that the complaint is justified (i.e. the goods have a real defect or non-conformity), “VANTONI” OOD will reimburse the delivery costs incurred.

If the consumer chooses a more expensive delivery method than the usual one, the reimbursement of transport costs will be limited to the value of a standard service.

The trader is not responsible for any difference in colours due to the natural differences in the reproduction of colours by different monitor models.

The guarantee is not recognised in cases where:

The coating of the jewellery falls off as a result of improper care, such as contact with cleaning agents, mineral and/or salt water, cosmetic products;

The jewelry has changed its color due to contact with mineral and/or salt water, cosmetics, cleaning products;

The jewelry is scratched, torn or cracked due to improper use;

The stone/stones have fallen, broken or scratched due to improper use, such as hitting or dropping.

Art.15. The user undertakes:

- to comply with the terms and conditions for filing complaints and submitting requests for replacement of ordered goods, terms and conditions published on the e-commerce website www.vantony.com and declares that he/she is considered bound by these terms and conditions and in compliance with the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods

- to comply with Bulgarian legislation, these General Terms and Conditions, Internet ethics, the rules of morality and good manners;

- not to violate other people's property or non-property rights, including intellectual property rights;

- to immediately notify the Provider of any case of committed or discovered violation when using the store;

- not to interfere with the proper operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to access beyond the one granted to him, not to prevent other users from using the store;

- not to extract by technical means or in a technical manner information resources or parts of information resources belonging to the databases located in the store and thus not to create his own database in electronic or other form;

- not to present himself as another person or representative of a legal entity or group of people that he is not authorized to represent, or in any other way to mislead third parties about his identity or his belonging to a certain group of persons;

- not to commit unlawful acts within the meaning of these General Terms and Conditions.

In case of non-compliance with the obligations, the Provider has the right to immediately and without prior warning suspend the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost profits that are a direct and immediate consequence of the failure to fulfill the obligations under the previous paragraph by the User. In these cases, the Provider has the right to notify the competent state authorities to establish the relevant violation.

Art.16. Upon termination of the contract, the Provider shall take action to deactivate the user profile and delete the password for access to it.

Art.17. The User may at any time request the deletion of his profile. In this case, the deletion shall be carried out only after the fulfillment of all validly submitted requests and the respective payment of the due price and delivery costs.

Art.18. The contract between the parties shall also be terminated upon the occurrence of any of the following circumstances: cessation of activity by the Provider; termination of the maintenance of the store; by giving one week's notice to the other party, in the event of failure to fulfill its obligations under the contract or in any other and cases provided for by law.

Art.19. The User is obliged to compensate the Provider and all third parties for all damages suffered and lost profits, including any costs and paid attorney's fees, paid compensation, legal expenses, resulting from claims filed by third parties in connection with the User's failure to fulfill his obligations under this contract, violation of Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, good morals and/or Internet ethics. The User is also obliged to compensate the Provider for all damages caused by third parties to whom he has provided his password, when using the same.

Art.20. The nullity of individual parts does not entail the nullity of the general terms and conditions, and the individual invalid clauses will be considered replaced by law by mandatory rules of law.

Art.21. All disputes between the parties shall be resolved in a spirit of understanding and goodwill, and in the event that all options are exhausted, the disputes shall be resolved by the competent court or by an alternative dispute resolution body. An alternative dispute resolution body within the meaning of Art. 181n of the Consumer Protection Act are the conciliation commissions at the Consumer Protection Commission (https://www.kzp.bg/pomiritelna-komisiya).

Art.22. The written form shall be deemed to have been complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in by the User or marking a field on the Provider's website and the like, as long as the statement is technically recorded in a way that allows it to be reproduced.

For the purposes of these General Terms and Conditions, the following terms and expressions used in these General Terms and Conditions have the following meaning:

“Website/site” is a separate location on the global Internet, accessible through its unified address (URL) via HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.

“Internet page” is a component and separate part of a website.

www.vantony.com is an e-commerce website - for the sale of goods at a distance, which are delivered after their explicit request by the User.

“User” is a natural person over 18 years of age or a legal entity that is registered in the Republic of Bulgaria and has agreed to these General Terms and Conditions.

"User profile" is a separate part of the site containing information about the User, provided by the User during registration and stored by www.vantony.com, and access to the user profile is achieved by entering a username and password. The user profile allows the User to view and edit the data entered during registration, the entries in the address book, to have access to information about all his requests for purchasing goods from the e-commerce store www.vantony.com, to change his access password, to subscribe, respectively to unsubscribe, to receive a newsletter, etc.

"User name" is a unique code of letters and/or numbers (his current e-mail address) chosen by the User, through which he is individualized in www.vantony.com.

"Password" is a set of symbols chosen by the User, which together with the username individualizes the same and provides him with the opportunity to make valid requests for purchasing the goods and services offered in www.vantony.com.

“Newsletter/electronic bulletin” (“newsletter”) is a regularly distributed publication on topics that may be of interest to the subscriber to receive the publication.

“Packaging” are containers and any other devices or materials that are suitable for the function of containing and storing various goods offered directly to the User.

“Sales price” is the final price per unit or for a certain quantity of goods or for a service, including value added tax and all additional taxes and fees.

“Fortuitous event” is an unforeseen circumstance of an extraordinary nature at the time of conclusion of the contract, which makes its performance objectively impossible.

“Electronic reference” is a link indicated on a specific Internet page that allows automated referral to another Internet page, information resource or object through standardized protocols.

"Information system / System" is any individual device or set of interconnected or similar devices, which in the execution of a specific program provides, or one of the elements of which provides, automatic data processing.

"IP Address" ("IP address") is a unique identification number, associating a computer, Internet page or resource of the User, in a way that allows their localization in the global Internet network.

"Commercial communications" are advertising or other communications, directly or indirectly presenting the goods, services or reputation of a person carrying out commercial or craft activity or exercising o regulated profession.

"Illegal actions" are actions or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, sending unwanted mail (unsolicited commercial messages, spam, junk mail), flooding channels (flooding), gaining access to resources with other people's rights and passwords, using system flaws for personal gain or obtaining information (hacking), performing actions that may be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (cracking), sending "Trojan horses" or causing the installation of viruses or remote control systems, disrupting the normal operation of other users of the Internet and associated networks, performing any actions that may be qualified as a crime or administrative violation under Bulgarian law or other applicable law.

The General Terms and Conditions may be changed unilaterally by the Provider, who after making the changes is obliged to notify the User by sending an e-mail to his/her e-mail address and/or publishing a notice on the website in a prominent place. The changes to the General Terms and Conditions do not affect the relations between the User and the Provider that arose with a validly submitted order for the purchase of goods prior to the notification.

The provisions of the current legislation in the Republic of Bulgaria shall apply to unresolved issues.

These General Terms and Conditions and Rules have been prepared in Bulgarian. Any version of these General Terms and Conditions and Rules in any other language has been prepared to ensure easier access. The Bulgarian version will take priority in case of disputes.

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

(fill in and send this form only if you wish to withdraw from the contract)

To "VANTONY" OOD, UIC 130492537, with registered office and registered office: Republic of Bulgaria, Sofia, Ilinden district, 2 Kukush Str., tel.: +359 885 598 578 e-mail: info@vantony.com

I hereby notify that I withdraw from the contract concluded by me for the purchase of the following goods/services:

.......................................................... /product description/

The goods were ordered on ......................

The goods were received on ...................... /indicate the date of receipt by the consumer/

................................................................................/Name of the consumer/

City/city................................................................. /Address of the consumer/

................................ ..................................

/Date/ /User Signature/

Copyright WWW.VANTONY.COM 2006